CHEC (Custom Hardware Electronic Configuration) is an enterprise web app used by electrical engineers (DTNA & their customers) to program, build, and test the vehicle systems, for on-highway trucks, buses, and municipal vehicles. DTNA customers customize their vehicles by constructing them around a basic cab and chassis.

From 2017 to 2021, I led multiple teams at Daimler Trucks North America (DTNA) as the Director of UX for PopArt Inc., after the agency reached out and asked me to lead multiple teams for a fully-funded design concept I created for Daimler in 2016 on PopArt’s behalf.

The concept was around enabling electrical engineers to program Daimler vehicles.

CHEC was DTNA’s largest software product in terms of team size, timeline, and budget; we earned a 2nd place award for global customer satisfaction after just our first year. I collaborated with the Product Owners, engineers, and QA daily. When I first started this project, all of DTNA’s customers, including emergency vehicle service providers, were stuck waiting an average of two weeks for two DTNA engineers to fix an out-of-service vehicle. Today, over 10,000 providers are using our tool to put their vehicles back into service within hours, saving DTNA’s clients time and money. In rural locations with limited emergency vehicles, we’re saving more than money.